Ableton
Knowledge Base
English (US)
Deutsch
Español
Français (France)
日本語
简体中文
Contact Support
Login
Menu
Ableton
Live
Troubleshooting
Troubleshooting
Help with Common Issues
Resetting Live's Library
Live is slow to start or hangs on launch
Keyboard shortcuts not working
How to reset Live
Resetting Live's Database
See all 9 articles
Troubleshooting Plug-Ins
Rescanning plug-ins in Live 12.1
Plug-ins Tips and Troubleshooting
VST/AU plug-in doesn't appear in Live's Browser
VST/AU plug-ins reset to default preset
Audio Errors and Interruptions
How to avoid crackles and audio dropouts
Microphone access and Mic Mode on macOS
Clips out of tune due to pitch bend automation
Set plays at wrong tempo or pitch
Slicing mode in Drum Racks produce no sound
See all 7 articles
Crashes
Troubleshooting a crash
Where to find Crash Reports
Recovering a Set manually after a crash
Reading Live Crash Reports
Live crashes during startup after selecting a custom VST folder (Windows)
See all 9 articles
Missing Files and Media
How to find and replace missing media files
How to enable full read/write permissions
Missing media files
Sets in the Open Recent Set menu are greyed out
CPU Meter and Disk Overload Warnings
Optimizing CPU-Intensive Devices
Reducing the CPU load on Windows
Avoiding Disk Overload
Latency
How to reduce latency
Delay Compensation FAQ
Recordings are out of sync
How to reduce latency while monitoring
How Latency Works
See all 8 articles
Performance Issues
Metal-based GPU Rendering in Live 11.2 on macOS
Recognizing and preventing thermal throttling
Erratic mouse behavior on Windows
Saving and Exporting
File import/export or recording fails due to 2 GB file size limit
Saving and exporting are deactivated
Unable to import files when Live is run as administrator (Windows)
The file cannot be opened or changed (Mac)
The multisample exceeds the maximum of 1024 MB
Troubleshooting MIDI
Computer MIDI Keyboard off by default
Computer MIDI Keyboard retriggers notes
MIDI Controllers freezing or losing connection
Red MIDI ports (Windows)
No MIDI ports available after upgrading macOS
Installation and Updates
Live 12 doesn't open on Windows
Error: Setup Failed "0x80070666 Another Version of this product is already installed."
Troubleshooting Automatic Updates
Cannot Download Live Installer
Troubleshooting Live Installer Issues (Windows)
See all 11 articles
Error messages in Live
"The file could not be read. It may be corrupt or not licensed"
Error Messages in Live
Can't access file database: Database Error: Disk I/O error
Error: "The file is too large to be decoded"
Error message: "Error reading [File Path]/Preferences.cfg."
See all 8 articles
Duplicate devices tag groups in Live 12