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Troubleshooting

Help with Common Issues

  • Resetting Live's Library
  • Live is slow to start or hangs on launch
  • Keyboard shortcuts not working
  • How to reset Live
  • Resetting Live's Database
  • See all 9 articles

Troubleshooting Plug-Ins

  • Rescanning plug-ins in Live 12.1
  • Plug-ins Tips and Troubleshooting
  • VST/AU plug-in doesn't appear in Live's Browser
  • VST/AU plug-ins reset to default preset

Audio Errors and Interruptions

  • How to avoid crackles and audio dropouts
  • Microphone access and Mic Mode on macOS
  • Clips out of tune due to pitch bend automation
  • Set plays at wrong tempo or pitch
  • Slicing mode in Drum Racks produce no sound
  • See all 7 articles

Crashes

  • Troubleshooting a crash
  • Where to find Crash Reports
  • Recovering a Set manually after a crash
  • Reading Live Crash Reports
  • Live crashes during startup after selecting a custom VST folder (Windows)
  • See all 9 articles

Missing Files and Media

  • How to find and replace missing media files
  • How to enable full read/write permissions
  • Missing media files
  • Sets in the Open Recent Set menu are greyed out

CPU Meter and Disk Overload Warnings

  • Optimizing CPU-Intensive Devices
  • Reducing the CPU load on Windows
  • Avoiding Disk Overload

Latency

  • How to reduce latency
  • Delay Compensation FAQ
  • Recordings are out of sync
  • How to reduce latency while monitoring
  • How Latency Works
  • See all 8 articles

Performance Issues

  • Metal-based GPU Rendering in Live 11.2 on macOS
  • Recognizing and preventing thermal throttling
  • Erratic mouse behavior on Windows

Saving and Exporting

  • File import/export or recording fails due to 2 GB file size limit
  • Saving and exporting are deactivated
  • Unable to import files when Live is run as administrator (Windows)
  • The file cannot be opened or changed (Mac)
  • The multisample exceeds the maximum of 1024 MB

Troubleshooting MIDI

  • Computer MIDI Keyboard off by default
  • Computer MIDI Keyboard retriggers notes
  • MIDI Controllers freezing or losing connection
  • Red MIDI ports (Windows)
  • No MIDI ports available after upgrading macOS

Installation and Updates

  • Live 12 doesn't open on Windows
  • Error: Setup Failed "0x80070666 Another Version of this product is already installed."
  • Troubleshooting Automatic Updates
  • Cannot Download Live Installer
  • Troubleshooting Live Installer Issues (Windows)
  • See all 11 articles

Error messages in Live

  • "The file could not be read. It may be corrupt or not licensed"
  • Error Messages in Live
  • Can't access file database: Database Error: Disk I/O error
  • Error: "The file is too large to be decoded"
  • Error message: "Error reading [File Path]/Preferences.cfg."
  • See all 8 articles
  • Duplicate devices tag groups in Live 12
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