Troubleshooting issues with Video
- Live Versions: 8.4.1 - 10, Standard and Suite only
- Operating System: Mac, Windows
- Video playback is glitchy or sluggish in Live
- Video cannot be imported (Windows)
- The "Create Video" button in the export dialog box is grayed-out and cannot be activated
- Live crashes while importing video (Windows)
- Live hangs or crashes while exporting video (Windows and macOS)
- Video works only in the 32-bit version of Live (Windows 7)
- Video Screen remains black (Windows)
If using a highly compressed video with a low keyframe amount, the CPU demand is much higher and this may result in glitchy or sluggish playback in Live. Re-encode the video at a higher keyframe amount. Here is a step-by-step guide how to increase to keyframes to 25 fps (in case your video runs in 25 fps, set this value according to your video) using Handbrake.fr:
1. Open Handbrake and select the Production Proxy preset from the Presets menu:
2. Click on the Video tab and type the number 25 into the Additional Options field:
3. Render the video and import it into Live.
First install one of the recommended codec solutions above. If the issue persists, make sure that you are running Live as Administrator. Running Live as Administrator will make sure that any Media File import access rights are correctly designated. Follow this guide to run Live as Administrator.
Be sure to first enable the "Encode PCM" button in the export dialog box; video export requires a WAV, AIFF or FLAC file. This also means that it is not possible to export a video using only mp3 audio.
Make sure one of our recommended codec solutions is installed, if necessary try both but uninstall each one before trying the other. If the crashes persist, convert the video format to one of our recommended formats for optimal playback (above).
Crashes while exporting video from Live on Windows systems can sometimes occur when the audio export settings are set to a Bit Depth value other than 16. Therefore, be sure to set the Bit Depth value to 16 bit as shown below when exporting video from Live on a Windows machine:
Quicktime is usually used to decode videos on the 32-bit version of Live on Windows 7. Quicktime is only available in 32-bit on Windows 7 (and not at all on any later versions of Windows). Install one of the recommended codecs above to work with video in the 64-bit version of Live. More info in our article about the use of Quicktime and Live.
If the video screen remains black after importing a video but the audio plays normally, this could be happening for one of the following reasons.
1. Using Two Monitors
It may occur in certain cases that video issues are caused by the use of two computer screens. For example, the video window stays black if it is positioned on the secondary monitor, but plays correctly from the primary screen. In case the monitors are used for Arrangement and Session View, it would be an easy workaround to use TAB in order to swap Arrangement / Session view and use the primary monitor to preview the video.
2. Switch from dedicated to integrated graphics
Please make sure that your graphic drivers are updated. If the problem persists, it might be worth trying to switch from the dedicated graphics card (e.g. NVIDIA) to the integrated card. This can be done via the NVIDIA control panel:
If this doesn't help, right-click on the Ableton icon and select the integrated card.
3. iPhoto Slideshow Movies
Imported iPhoto slideshow movies play sound, but only show a black screen instead of video. To resolve this, slideshows have to be exported from iPhoto using the “Slideshow” tab instead of the “Quicktime” tab in the export window.