Push 2 won't load beyond logo screen (Mac)

  • Live Versions: Live 9.5 and later
  • Operating System: Mac

If Push still displays the Ableton logo after launch, it is likely that something is preventing OS X from detecting the MIDI ports.

The first step would be to open System Information, to see if Push 2 is detected:

  • Launch Applications/Utilities/System Information
  • Click on the USB item in the sidebar
  • Verify Push 2 is logged

The OSX utility System Information should reveal Push 2 under the USB devices in use.

What to do if Push 2 IS NOT recognised by the computer

If Push 2 is not recognised by the computer then the USB connection may be not working correctly. In order to test this:

      • Unplug the AC adapter from Push 2.
      • Connect it via USB directly to a USB port on the computer (not via a USB Hub).
      • Make sure the cable is properly inserted. Large USB cables won't fit through the port housing on the Push.
      • If necessary swap the port and/or the cable. The shorter the cable is, the better.
      • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

If the Push 2 is still not recognised, you could try to connect it to a different computer, which should reveal if the problem is specific to the computer or to the Push 2's USB port.

What to do if Push 2 IS recognised by the computer

If you successfully verify that Push appears under the USB section, the next step is to verify that the device is correctly initialized under OS X Audio/MIDI setup.

  • Open Application/Utilities/Audio MIDI setup
  • To display the MIDI environment, click Window-->Show MIDI Window
  • Verify that Push 2 appears in the list and that it is not greyed out.

OS X Audio MIDI setup

Should Push 2 appear greyed-out, or not appear at all, even if System Information logs the device under the USB panel (see previous paragraph), refreshing the MIDI configuration should help OS X to initialize its ports.

  • Click on the "Configuration" drop down menu
  • Click "New Configuration"
  • Select a name for the new configuration and click OK

Creating a new MIDI configuration on OSX

Creating a new MIDI configuration on OSX

Once Push 2 shows up here, Live will also "see" its MIDI ports, and auto configure it as soon as the program launches.

If the MIDI Studio window hangs and does not load any devices, you may need to delete outdated MIDI Drivers from your system.  Outdated MIDI drivers can also cause Push 2 to malfunction.

Keep in mind that it might take a few seconds for the Push 2 Control Surface to become operational. In Live, a visual confirmaiton that the Control Surface is running is provided by the Session Ring showing up in Live's Session View.

Live displays the Session Ring once the Push Control Surface is active.

If, after the above steps Push 2 still won't load beyond the logo screen, here are further possible reasons that this could happen:

Live is not up to date and/or the OS is not up to date

  • Push requires at least Live 9.5 in order to work. Download the latest version from your User Account.
  • The OS should be fully updated. Especially for OS X 10.7, it is mandatory to install all the available software updates.The Push 2 display will not work with OS X versions prior to 10.7.5.

A USB connection can not be established with the computer

In order to test whether the USB connection is working:

  • Unplug the AC adapter from Push 2.
  • Connect it via USB directly to a USB port on the computer.
  • Make sure the cable is properly inserted - it requires a firm press to fully insert into Push 2.
  • If necessary swap the port and/or the cable.
  • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

The Control Surface for Push 2 is misconfigured

While Push 2 is able to auto configure once Live started, manually changing the MIDI preferences settings might cause the device not to initialize properly anymore. Open Live's Preferences to the Link/MIDI panel:

  • Make sure only one instance of Push 2 is selected in the Control Surface menu. If there are any extra Control surface instances for Push, set the Control surface menu to "None" for the extra instances.
  • Make sure that Push 2 Control Surface is setup using the Push 2 Live port. Using the User port will prevent the Control Surface from working properly.
  • If in doubt, reset all the Control Surfaces menus to “None”: Then, turn Push 2 off and on again and wait for the device to auto configure.

Correct configuration for the Push 2 control surface is shown here:

Further Troubleshooting:

If none of the above helps, and either the Push 2 ports do not show up in Live at all, or the display still shows only the Logo even after the device has successfully auto-configured, please refer to the troubleshooting section in this article:

Setting up Push 2 (Mac)