How to create a Status Report
- Live Versions: All
- Operating System: All
A Status Report is a zip file containing information about your setup and a log of what Live has done since it was last opened. This file will help Ableton Support to investigate technical issues on your system.
To create a Status Report Pack:
- Open the Live set that you're experiencing issues with. This generates a Status Report from that specific Live set with all the necessary data that Ableton Support needs to examine the problem.
Note: If the set can't be opened, a Status Report can be generated from a blank Live set, or if Live has crashed, then send a Crash Report to Ableton Support instead.
- Click "Get Support..." in Live's Help menu which opens a screen called "Getting Technical Help."
- Click the link of the Status Report in order to open its enclosing folder in Finder/Explorer.
- Send the Status report .zip as an email attachment to Ableton Support.
To manually retrieve a Status Report
Go to the following locations:
/Users/[username]/Library/Application Support/Ableton/Live Reports/
Note: These folders are hidden by default.