How to create a Status Report

A Status Report is a zip file containing information about your setup and a log of what Ableton Live has done since it was last opened. This file helps Ableton Support investigate technical issues on your system.

To create a Status Report Pack:

Step 1:

• Open the Live set that you're experiencing issues with. This generates a Status Report from that specific Live set with all the necessary data that Ableton Support needs to examine the problem.

Note: If the set can't be opened, a Status Report can be generated from a blank Live set, or if Live has crashed, then send a Crash Report to Ableton Support instead.

Step 2:

• Click "Get Support..." in Live's Help menu which opens a screen called "Getting Technical Help."

Step 3:

• Click the link of the Status Report in order to open its enclosing folder in Finder/Explorer.

Step 4:

• Send the Status Report .zip as an attachment to your request via the Ableton Support contact form.

To manually retrieve a Status Report

Go to the following locations:

• Mac
  /Users/[username]/Library/Application Support/Ableton/Live Reports/
• Windows
  \Users\[username]\AppData\Roaming\Ableton\Live Reports\

Note: These folders are hidden by default.