"There was an error when closing the file" (Win)

  • Live Versions: Live 9 - 10
  • Operating System: Windows

This error can appear on Windows computers when saving (overwriting) an already existing Live Set (.als file) to a Dropbox folder, shared network folder or similar cloud service folder.

dropbox_save_cut.png__441x156_q85_crop_subsampling-2_upscale.jpg

Solution

Dropbox syncing should be paused temporarily. Then try saving the set again. Later, the syncing can be resumed and the set can be backed up correctly. If using another cloud storage provider, check their manual to see how to temporarily pause backup.

If you don't want to pause syncing but need instant uploading, e.g. when backing up critical projects, just use Save Live Set As... from the File menu and save your changes with a new file name, instead of overwriting the existing document.