Refund policy

Live and Packs 

We can process returns for Live and Packs within 14 days from the purchase date.

To request a refund, contact our Support team and provide your order invoice number.

If within the applicable time frame, we will then issue a return and send the funds back to the original payment method used. 


For users in the EU and United States we can offer a 30 day return time frame for Push; for users in the rest of the world we can offer a 14 day return period. 

Contact our Support team with your order invoice number for all the details.

Push must be returned in new condition and include all original parts and packaging. After receiving the returned device, we will complete the refund and issue the funds back to the original payment method used. 

Third party purchases

If you have purchased Live or Push from a third party and want a refund, contact the store directly for their return process.  

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