Live and Packs
We can process returns for Live and Packs within 14 days from the purchase date.
To request a refund, contact our Support team and provide your order invoice number.
If within the applicable time frame, we will then issue a return and send the funds back to the original payment method used.
We offer a 30-day return time frame for Push in all regions.
Contact our Support team with your order invoice number for all the details.
Push must be returned in new condition and include all original parts and packaging. After receiving the returned device, we will complete the refund and issue the funds back to the original payment method used.
Third party purchases
If you have purchased Live or Push from a third party and want a refund, contact the store directly for their return process.