Transaction declined in webshop
If you receive an error or can't complete a purchase when ordering from the Ableton webshop, this may be due to international restrictions, mistyped billing details, VPN, browser issues, or a failed PayPal payment. Please check your payment details before resubmitting your order, as the payment system automatically prevents multiple purchase attempts.
Follow the steps below to troubleshoot these possible causes:
International restrictions for users outside of Germany
Mismatched billing details
Browser or website issues
Failed payment with PayPal
International restrictions for users outside of Germany
The Ableton webshop is based in Berlin, Germany. Some credit card companies in different countries may flag the transaction as an international risk and not authorize the purchase.
In this situation, you can call your bank to pre-authorize the payment for Ableton AG in Germany.
You can also use an alternative payment method such as PayPal, though we still recommend pre-authorizing first if you want to try the same card.
Mismatched billing details
Be sure that all of your entered information matches what your financial institution has on file.
If using a VPN service, switch this off temporarily so that the IP address matches the card's country of issue.
Browser or website issues
We recommend using Firefox or Chrome during checkout.
Failed payment with PayPal
If you received an order confirmation email from PayPal but did not from Ableton, visit the guide Failed payment with PayPal.