Automatic updates not functioning properly
- Live Versions: 8.3 - 10
- Operating System: All
Check that Automatic Updates are enabled
Make sure that Get Automatic Updates is enabled in the Licenses/Maintenance panel in Live's Preferences.
Make sure that you have an active internet connection
Updates can only be downloaded while Live is running and your computer has an active internet connection.
Wait until the update has downloaded
Updates are very small files and the actual download usually should not last longer than a couple of minutes. If you quit Live before the download has finished, it is not resumed with the next start of Live. Instead, a fresh download of the update is started again. Therefore, it's best to just let Live complete the download. If you have a slow internet connection, you may need to leave Live open for longer. The updated version will be launched automatically the next time you start Live. If you launch too quickly after closing, a dialog will appear saying that an update is in progress and that you need to wait a few minutes.
The download of an update is actually triggered when Live is started. If an update is released while Live is running, it won't download instantly. Please restart Live in order to let it find and download the update.
Check which version you are trying to update from
Live 9.5 introduced significant changes. Therefore updating from Live 9.0-9.2.3 to 9.5 and higher has to be done manually. Likewise autoupdates don't work between Live 9 and Live 10, as this is an upgrade rather than an update. You can only install and authorize Live 10 if you have a Live 10 license.
Check your installation paths
If you're running Live on Windows, please make sure that it is installed at the default location. This is necessary due to access rights Live needs in order for the automatic update function to work properly. Live's installation path can be changed during the installation process, but depending on the specific permission settings, automatic updates might not be supported.
Check security applications
Please check all applications on your computer that observe downloaded data, like firewalls or anti-virus tools. Depending on their specific settings, they might not recognize Live's update files and block or quarantine them without further notice.
Check the compatibility of your operating system
As with the release of Live 9.2, OSX 10.5, 10.6, Windows XP and Vista are not compatible anymore. Live 9.1.10 is the last compatible version for those unsupported OS and can be downloaded from our download archive.
Live 9.7.1 on Windows
For Windows users still running 9.7.1, you need to manually download and install the latest version of Live 9 due to a bug which prevents 9.7.1 auto-updating. Please download the latest version of Live from your Ableton User Account and manually install it.