Automatic updates not functioning properly
- Live Versions: 8.3 - 10
- Operating System: All
Live is updated in incremental versions periodically. If "Automatic Updates" are active in your Preferences, then Live will update the next time a new version is available. In case that's not happening, take these steps:
1. Check that Automatic Updates are enabled
Make sure that Get Automatic Updates is enabled in the Licenses/Maintenance tab in Live's Preferences.
2. Make sure that you have an active internet connection
Updates can only be downloaded while Live is running and your computer has an active internet connection.
3. Wait until the update has downloaded
Updates are very small files and the actual download usually should not last longer than a couple of minutes (but this depends on the speed of your connection). If you quit Live before the download has finished, it is not resumed with the next start of Live. Instead, a fresh download of the update is started again. If you open Activity Monitor (Mac)/ Resource Monitor (Windows) you can monitor the status of the download.
4. Restart Live
The download of an update is actually triggered when Live is started. If an update is released while Live is running, it won't download instantly. Restart Live in order to let it find and download the update.
5. Check permissions on the autoupdates folder
Autoupdates are triggered from a special folder. If the permissions on this folder are read only, or assigned to a different user, then this could prevent autoupdates from functioning.
Mac: Right click on the Live Application, then select "Show Package Contents" --->_autoupdates. Press CMD +i. Make sure that it's assigned to your login with full read/write permissions.
Windows: C:\ProgramData\Ableton\Live[versionnumber]\_autoupdates. Right click and select Properties ---> Security, then make sure that it's assigned to your login with full read/write permissions. Note: ProgramData is a hidden folder.
6. Check which version you are trying to update from
Live 9.5 introduced significant changes. Therefore updating from Live 9.0-9.2.3 to 9.5 and higher has to be done manually. Likewise autoupdates don't work between Live 9 and Live 10, as this is an upgrade rather than an update. You can only install and authorize Live 10 if you have a Live 10 license.
7. Check your installation path
If you're running Live on Windows, make sure that it is installed in the default location. This is necessary due to access rights Live needs in order for the automatic update function to work properly. Live's installation path can be changed during the installation process, but depending on the specific permission settings automatic updates might not be supported.
8. Check security applications
Check all applications on your computer that observe downloaded data, like firewalls or anti-virus tools. Depending on their specific settings, they might not recognize Live's update files and block or quarantine them without further notice.
9. Check the compatibility of your operating system
As with the release of Live 9.2, OSX 10.5, 10.6, Windows XP and Vista are not compatible anymore. Live 9.1.10 is the last compatible version for those unsupported OS and can be downloaded from our download archive.
10. Live 9.7.1 on Windows
For Windows users still running 9.7.1, you need to manually download and install the latest version of Live 9 due to a bug which prevents 9.7.1 auto-updating. Download the latest version of Live from your Ableton User Account.