提交请求 – Ableton

您有权在 14 天内无理由撤销与 Ableton 商品和/或服务交付相关的合同。如需行使您的解约权利，您必须填写此表格并确认解除合同。您将会收到一封发送至您所提供的邮箱地址的确认邮件。

Language

Please note this form is specifically for reporting bugs and thus we do not offer troubleshooting via this form.
To receive troubleshooting assistance from an agent, please choose Technical Support from the list below.

Please note this form is specifically for submitting feature requests and thus we do not offer troubleshooting via this form. To receive troubleshooting assistance from an agent, please choose Technical Support from the list below.

I agree to the Support Service Guidelines

所选版本的 Live 与所选择的操作系统不兼容

Live 9-12 的最低系统要求

In order to run Live 12 on Windows, it is necessary for your machine to have a 5th generation Intel® Core™ i5 processor or AMD Ryzen processor (CPU supports AVX2 instruction set)

Live Minimum System Requirements

Please see information about educational discounts for students and teachers here:

Offers for students and teachers

Or submit your technical or sales and account related inquiry here:

Help Center

Please see information about educational discounts for students and teachers here:

Offers for students and teachers

Please find information on our Education offerings, and submit a quote request for your school here:

Ableton for the Classroom

Please find information on our Education offerings, and submit a quote request for your school here:

College or University

我们不为自定义的 Max for Live 设备提供技术支持

请注意，我们无法为第三方或者自建的 Max for Live 设备提供技术支持。请联系第三方 Max for Live 设备的开发商，如果您正在构建自己的 Max for Live 设备并且在 Max for Live 编辑器中遇到问题，您可以联系Cycling74 的技术支持。

我们的支持团队需要您提供以下附件来协助您解决该请求：

Push 日志 如何获取 Push 日志
Push 崩溃报告： 如何获取 Push 崩溃报告
崩溃报告： 如何找到崩溃报告
状态报告： 如何创建状态报告
Push 的购买证明：如果您并非直接从我们的官网购买的 Push，请附上购买证明
视频：展示该问题的视频
Move 日志: 如何创建 Move 日志
Move 日志: 如何创建 Move 日志

对于超过表格允许的 50MB 大小限制的文件，请使用您常用的云服务并将文件链接粘贴到该请求的描述中

To contact any of the following teams, please email them directly:

Events and Sponsoring
contact@support.ableton.com

Distributor/Dealer Inquiries
distribution@ableton.com

US Dealer Inquiries
usorders@ableton.com

Public Relations
press@ableton.com

Sorry, unfortunately you don't have an eligible license.

Technical support is only available for users of full Live versions: Intro, Standard or Suite. Please visit our Knowledge Base where you can search for articles to help you.