Support Service Guidelines

The Ableton Support team is happy to answer questions about buying or using Ableton products. If you run into problems with Live, Push, Move, or Note, we are here to help.

Note: Technical support is available for the current release version of Live and the version immediately prior. We cannot offer troubleshooting or support for earlier versions, nor do we answer questions about or offer support for the Live Beta program.

Community conduct

Free expression is a human right – as a music software company we believe that everyone has a voice, and the right to use it and to express themselves. There’s no space in our community for any kind of discrimination, offensive language, or hate speech. We maintain the right to refuse support service to individuals using offensive language or exhibiting discriminatory behavior.

Usability and third-party products

Tutorials and explanations of music production techniques lie outside of the service scope of the Support team.

Further, please direct questions regarding third-party devices such as software plug-ins, MIDI controllers, and other hardware to the manufacturer.

Max and Max for Live 

For issues with Max for Live devices developed by third parties, or with Max devices that use third-party objects, please contact the device's developer directly for support. 

Support use of AI tools

In order to provide timely answers to support requests, Ableton Support may use automated or generative AI material in its email responses. No personally identifiable information is shared or stored in these cases.

Content sharing

Ableton does not authorize publication of any content or information originating from communication with individual Ableton support agents without the permission of the author. The unauthorized sharing of such content or information may result in copyright infringement or violation of personal rights, and may be subject to criminal prosecution.