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The serial number of your device can be found on the white sticker on the back of the unit

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    • Apple and macOS compatibility with Live
    • Live Minimum System Requirements
    • Offers for students and teachers
    • Help Center
    • Offers for students and teachers
    • Ableton for the Classroom
    • College or University
    • Please note that we can't offer support on third-party or self built Max for Live devices. Contact the developer of the device for third-party Max for Live devices. If you are building your own device and have issues within the Max for Live editor, you can contact Cycling74 Support
    • Push Logs: How to collect Push Logs
    • Push Crash Report: How to collect Push Crash Reports
    • Crash Report: Where to find Crash Reports
    • Status Report: How to create a status report
    • Push proof of purchase: If you didn't purchase Push directly from our web-shop, please attach an invoice or proof of purchase.
    • Video: a video displaying the issue
    • Move Logs: How to create Move Logs
    • Move Logs: How to create Move Logs

    Large files: if the file-size exceeds the 50Mb allowed by this form, feel free to use any Cloud Service of your choice and paste a link to the files in the description of this request

    To contact any of the following teams, please email them directly:

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    contact@support.ableton.com

    Distributor/Dealer Inquiries
    distribution@ableton.com

    US Dealer Inquiries
    usorders@ableton.com

    Public Relations
    press@ableton.com

    Sorry, unfortunately you don't have an eligible license.

    Technical support is only available for users of full Live versions: Intro, Standard or Suite. Please visit our Knowledge Base where you can search for articles to help you.

    Step to reproduce: Expected behaviour: Actual behaviour:
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