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You have the right to withdraw from contracts concerning the delivery of Ableton goods and/or services within 14 days without giving any reason. To exercise your right of withdrawal, you must fill in this form and confirm the withdrawal. You will then receive a confirmation of receipt at the email address provided.

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Please note this form is specifically for reporting bugs and thus we do not offer troubleshooting via this form.
To receive troubleshooting assistance from an agent, please choose Technical Support from the list below.

Please note this form is specifically for submitting feature requests and thus we do not offer support via this form.

Please choose your issue below

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Product

Live version

Push Model

Device Mode

Device Serial Number

The serial number of your device can be found on the white sticker on the back of the unit

Max for Live version

Max version

Max for Live device type

Note - Device

iOS Version

Operating System

Type of Request

Please choose the best-fitting description of your question.

Add Hardware Configuration

Hardware Configuration

e.g. computer, audio interfaces, controllers...

Processor Type

Subject (please be descriptive)

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Attachments

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I agree to the Support Service Guidelines

The selected version of Live is not compatible with the selected Operating System

Apple and macOS compatibility with Live

In order to run Live 12 on Windows, it is necessary for your machine to have a 5th generation Intel® Core™ i5 processor or AMD Ryzen processor (CPU supports AVX2 instruction set)

Live Minimum System Requirements

Please see information about educational discounts for students and teachers here:

Offers for students and teachers

Or submit your technical or sales and account related inquiry here:

Help Center

Please see information about educational discounts for students and teachers here:

Offers for students and teachers

Please find information on our Education offerings, and submit a quote request for your school here:

Ableton for the Classroom

Please find information on our Education offerings, and submit a quote request for your school here:

College or University

We don't offer support for custom Max for Live devices

Please note that we can't offer support on third-party or self built Max for Live devices. Contact the developer of the device for third-party Max for Live devices. If you are building your own device and have issues within the Max for Live editor, you can contact Cycling74 Support

Our Support team requires the following attachments to assist you with this request:

Push Logs: How to collect Push Logs
Push Crash Report: How to collect Push Crash Reports
Crash Report: Where to find Crash Reports
Status Report: How to create a status report
Push proof of purchase: If you didn't purchase Push directly from our web-shop, please attach an invoice or proof of purchase.
Video: a video displaying the issue
Move Logs: How to create Move Logs
Move Logs: How to create Move Logs

Large files: if the file-size exceeds the 50Mb allowed by this form, feel free to use any Cloud Service of your choice and paste a link to the files in the description of this request

To contact any of the following teams, please email them directly:

Events and Sponsoring
contact@support.ableton.com

Distributor/Dealer Inquiries
distribution@ableton.com

US Dealer Inquiries
usorders@ableton.com

Public Relations
press@ableton.com

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Technical support is only available for users of full Live versions: Intro, Standard or Suite. Please visit our Knowledge Base where you can search for articles to help you.