Live asks for authorization again at every launch (Mac)

  • Live Versions: 9.1 and higher
  • Operating System: OSX


Everytime when launching Live, the authorization dialog is shown. Even after successfully authorizing Live, the dialog appears again at the next program launch.


This problem appears for users who authorized a prior version of Live for all users on a Mac by copying Live's unlock file into the local library.


There are two different ways to solve this issue.

A. In Finder navigate to this location:

Macintosh HD:/Users/[Username]/Library/Application Support/Ableton/

Copy the Unlock folder of the last Live version before 9.7.4 into the "Live 9.7.4" folder, e.g. the Unlock folder from "Live 9.7.3" into "Live 9.7.4"

Note: This folder is hidden by default. Here's how to access hidden folders on your Mac.

B. In Finder navigate to this location:

Macintosh HD:/Library/Application Support/Ableton/

Remove the "Ableton" folder from this location by moving it for example onto the Desktop. You can trash this folder after making sure that it doesn't contain any user-created data.