How to create a Status Report

  • Live Versions: 8 - 10
  • Operating System: All

A Status Report is a zip file containing information about your setup and a log of what Live has done since it was last opened. This file will help Ableton Support to investigate technical issues on your system.

To create a Status Report Pack, please follow these instructions.

Step 1. Click "Get Support..." in Live's Help menu which opens a screen called "Getting Technical Help"


Step 2. Click the link of the Status Report in order to open its enclosing folder in Finder/Explorer


Step 3. Send the Status report zip as an email attachment to Ableton Support.

Status Reports get created in the following locations in case you need to locate them again:

  • Mac
    /Users/[username]/Library/Application Support/Ableton/Live Reports/
  • Windows
    \Users\[username]\AppData\Roaming\Ableton\Live Reports\

These folders are normally hidden by default.