How to create a Live Status Report
- Live Versions: 8.2 - 9
- Operating System: ALL
A Status Report is a file containing information about your setup and a log of what Live has done since it was last opened. This file will help Ableton Support to investigate technical issues on your system.
To create a Status Report Pack, choose "Get Support..." from Live's Help menu.
Help Menu -> Get Support...
When you create a Status Report Pack, a Lesson will open in Live that contains a link to the Pack. Clicking this link will open the folder on your computer where the Pack was created, so you can retrieve it.
Link to a Status Report in Live's Help View
The Packs get created in the following locations:
/Users/[username]/Library/Application Support/Ableton/Live Reports/
Windows Vista, 7, 8
\Documents and Settings\[username]\Application Data\Ableton\Live Reports\
If you want to navigate to those folders and cannot find them, please learn how to access hidden folders on Windows and Mac OS X.