Transferring ownership of a Live license

  1. To process a license transfer, the current license owner can login to their account and click 'Transfer ownership of your license to another person'

  2. Fill out the recipient's email address, choose the license you wish to transfer and click 'Submit':

  3. An email requesting confirmation will then be sent to your email address (check your spam folder or 'All Mail' in Gmail): 

  4. Click 'Confirm license transfer' in the email:


  5.  You will then be redirected to to confirm the transfer:

  6. A final email will then be sent to both parties to confirm once the license has been transferred. 

Please note:

  • The request must be submitted via the seller's registered email address and cannot be completed via our Telephone Support. 
  • Only entire Live licenses can be transferred: all corresponding serial numbers in a license will be acquired by the buyer (including any upgraded serials). 
  • Educational licenses can only be transferred to eligible students/teachers. The buyer will be asked for verification to activate the license in their account once the transfer is completed.