Support Service Level Agreement

  • Live Versions: 1-9
  • Operating System: ALL

Our Support team is happy to help answer any questions about buying or using our products. If you run into any problems with Live or Push, we are here to help.

Please understand that requests for tutorials and explanations of specific music production techniques lie outside of the service scope of the Support team.

We ask that questions regarding third-party products such as plug-ins and MIDI controllers be directed toward the relevant third-party company. 

For issues with a specific Max for Live device not provided by Ableton, please contact the author of the device. If the Max device you have issues with is using third party objects, please contact the manufacturer of that device for support.

For additional learning resources, please have a look through the online documentation provided on our website:

Help Section

Getting Started

Online Manual

General Terms and Conditions

If you cannot find the answers you are looking for on our website, feel free to visit our contact page for further assistance.