Where to find Live's Crash Reports

  • Live Versions: 8 - 9
  • Operating System: All

Crash Report is a file archive created by Ableton Live when launching Live the next time after a crash. It contains system crash logs, information about your setup and a log of what Live has done since it was last opened. Crash reports can be accessed even if Live doesn't launch anymore.

Where to find Live's Crash Reports

Option 1: When Live is launched the next time after a crash occurs, the "Report a Crash" pane which opens automatically will display a shortcut to the crash report on your computer.

CrashReportLink.png

Option 2: If Live fails to launch, or if the "Report a Crash" pane doesn't appear automatically, the crash reports can be found at the following location:

  • Windows - \Users\[username]\AppData\Roaming\Ableton\Live Reports\
  • Mac - /Users/[username]/Library/Application Support/Ableton/Live Reports/

Note: These folders are normally hidden. Here's how to access hidden folders on Windows and Mac.

In order to help our development team improve the stability of Live, please send those files as an email attachment to crashes@ableton.com. This an automated mailbox and emails sent here won't be answered.

Important: If you need specific support for a crash, please contact us directly on our technical support page and include the crash report as an attachment.

What to do if there are no Crash Reports available

In certain cases, it may be possible that no crash reports are available. Please refer to the following article for information how to troubleshoot crashes while Live is launching. If this doesn't help, please send Live's log file to Ableton support. If on Mac please also send the system crash logs.

Live's log file can be found here:

  • Windows - \Users\[username]\AppData\Roaming\Ableton\Live x.x.x\Preferences\Log.txt
  • Mac - /Users/[username]/Library/Preferences/Ableton/Live x.x.x/Log.txt
  • Mac System Crash Logs - /Users/[Username]/Library/Logs/Diagnostic Reports/live.xxxx.crash (xxxx = crash date and time)    

Note: These folders are normally hidden. Here's how to access hidden folders on Windows and Mac.