Where to find Live's Crash Reports

  • Live Versions: 8 - 9
  • Operating System: All

Crash Report is a file archive created by Ableton Live when launching Live the next time after a crash which contains system crash logs, information about your setup and a log of what Live has done since it was last opened. In cases where Live doesn't open at all, you can still retrieve the crash reports. Please see below for instructions on where to find them.

Such a Crash Report Pack can be accessed through a link provided in a dedicated Live Lesson which is shown on the right side of Live's application window, when Live is started the next time after a crash happened.

CrashReportLink.png

In order to help our development team improve the stability of Live, please send those files as mail attachment to crashes@ableton.com. Note: This an automated mailbox and emails sent here won't be answered.

Important: If you need specific information about why a crash is occurring, please contact us directly on our technical support page and include the crash report as an attachment.

You can send crash reports at any time, they will remain on your hard drive until you delete them.

Where to locate crash reports if Live doesn't launch anymore

Live's crash reports are stored in the following locations:

  • Windows Vista, 7, 8 & 10 - \Users\[username]\AppData\Roaming\Ableton\Live Reports\
  • Windows XP - \Documents and Settings\[username]\Application Data\Ableton\Live Reports\
  • Mac OS X - /Users/[username]/Library/Application Support/Ableton/Live Reports/

Note: These folders are normally hidden. Here's how to access hidden folders on Windows and Mac.

What do do if there are no Crash Report Packs available

In certain cases, for example when Live doesn't launch anymore, no crash packs will be available. Please refer to the following article for information how to troubleshoot crashes while Live is launching. If this doesn't help, please send Live's log file to Ableton support. If on Mac please also send the system crash logs.

Live's log file can be found here:

  • Windows Vista, 7, 8 & 10 - \Users\[username]\AppData\Roaming\Ableton\Live x.x.x\Preferences\Log.txt
  • Windows XP - \Documents and Settings\[username]\Application Data\Ableton\Live x.x.x\Preferences\Log.txt
  • Mac OS X - /Users/[username]/Library/Preferences/Ableton/Live x.x.x/Log.txt
  • Mac System Crash Logs - /Users/[Username]/Library/Logs/Diagnostic Reports/live.xxxx.crash (xxxx = crash date and time)    

Note: These folders are normally hidden. Here's how to access hidden folders on Windows and Mac.