Shipping FAQ

When will my order ship out?

Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

Will I have to pay for customs fees?

Depending on the shipping destination, customs may apply. To see the full details, refer to this article. 

Which shipping carrier is used?

EU and all other territories: we ship all orders from Berlin, Germany via DHL or UPS.

US and Canada customers: we ship all orders from Tennessee, United States via FedEx or USPS.

How can I track my order?

As soon as your order has left the warehouse, our fulfillment partner (either Rhiem or Shipwire) will send you a dispatch notification with tracking information from the carrier with a link to their website. 

What are the standard delivery times?

Overall shipping times vary depending on location. Some general estimates would be:

• EU: 5-7 business days
• US: 5-7 business days
• Canada: 7-14 business days
• Rest of world: 14-19 business days