Shipping FAQ
When will my order ship?
New orders are processed within 1-2 business days. Once the parcel is dispatched, you'll receive the tracking number via email.
Will I have to pay customs fees?
Depending on the shipping destination, customs fees may apply.
Which shipping carrier is used?
- EU and all other territories: We ship all orders from Germany via DHL or UPS.
- UK (except Northern Ireland): We ship all orders from our warehousing partner in the UK.
- US: We ship all orders from Tennessee, United States via FedEx or USPS.
- Canada: We ship all orders from our warehouse in Ontario via Canada Post and Purolator.
- Australia: We ship all orders from our warehouse in Sydney, Australia via AusPost and Startrack.
- Japan: We ship all orders from our warehouse in Tokyo, Japan via Yamato.
How can I track my order?
As soon as your order has left the warehouse, our fulfillment partner will send you a dispatch notification with tracking information from the carrier with a link to their website.
Will I have to sign for my Push delivery?
A signature is required for every Push delivery.
What are the standard delivery times?
Overall shipping times vary depending on location. Some general estimates are:
- Germany: 2-4 business days
- Rest of EU: 5-7 business days
- US: 5-7 business days
- United Kingdom: 2-4 business days
- Canada: 1-5 business days
- Australia: 2-5 business days
- Hong-Kong SAR, China: 2-5 business days
- China: 7-10 business days
- Rest of world: 14-19 business days