Shipping FAQ

When will my order ship out?

Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

Will I have to pay for customs fees?

Depending on the shipping destination, customs may apply.

Which shipping carrier is used?

EU and all other territories: we ship all orders from Germany via DHL or UPS.

UK: We ship all orders from our Warehousing partner in the UK.

Northern Ireland: We ship all orders from Germany via DHL or UPS.

US and Canada customers: we ship all orders from Texas, United States via FedEx or USPS.

How can I track my order?

As soon as your order has left the warehouse, our fulfillment partner (either Rhiem or Shipwire) will send you a dispatch notification with tracking information from the carrier with a link to their website. 

What are the standard delivery times?

Overall shipping times vary depending on location. Some general estimates would be:

  • EU: 5-7 business days
  • US: 5-7 business days
  • United Kingdom: 2-4 business days
  • Canada: 7-14 business days
  • Rest of world: 14-19 business days