Shipping FAQ
When will my order ship out?
Orders have a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.
Will I have to pay for customs fees?
Depending on the shipping destination, customs may apply.
Which shipping carrier is used?
EU and all other territories: we ship all orders from Germany via DHL or UPS.
UK: We ship all orders from our Warehousing partner in the UK.
Northern Ireland: We ship all orders from Germany via DHL or UPS.
US and Canada customers: we ship all orders from Texas, United States via FedEx or USPS.
How can I track my order?
As soon as your order has left the warehouse, our fulfillment partner (either Rhiem or Shipwire) will send you a dispatch notification with tracking information from the carrier with a link to their website.
What are the standard delivery times?
Overall shipping times vary depending on location. Some general estimates would be:
- Germany: 2-4 business days
- Rest of EU: 5-7 business days
- US: 5-7 business days
- United Kingdom: 2-4 business days
- Canada: 7-14 business days
- Australia: 2-5 business days
- Hong-Kong SAR, China: 2-5 business days
- China: 7-10 business days
- Rest of world: 14-19 business days