Shipping FAQ

When will my order ship?

New orders are processed within 1-2 business days. Once the parcel is dispatched, you'll receive the tracking number via email.

Will I have to pay customs fees?

Depending on the shipping destination, customs fees may apply.

Which shipping carrier is used?

• EU and all other territories: We ship all orders from Germany via DHL or UPS.
• UK (except Northern Ireland): We ship all orders from our warehousing partner in the UK.
• US: We ship all orders from Tennessee, United States via FedEx, USPS, or UPS.
• Canada: We ship all orders from our warehouse in Ontario via Canada Post and Purolator.
• Australia: We ship all orders using the courier network of our warehousing partner in Sydney.
• Japan: We ship all orders from our warehouse in Tokyo, Japan via Yamato.

How can I track my order?

As soon as your order has left the warehouse, our fulfillment partner will send you a dispatch notification with tracking information from the carrier with a link to their website. 

Will I have to sign for my delivery?


A signature is required for every delivery. 

What are the standard delivery times?

Overall delivery times vary depending on location. Some general estimates are:

• Germany: 1-2 business days
• Rest of EU: 2-4 business days
• US: 1-6 business days
• United Kingdom: 2-4 business days
• Canada: 1-5 business days
• Australia: 2-5 business days
• Hong-Kong SAR, China: 2-5 business days
• Rest of world: 14-19 business days