Live 10: Recovering a Live Set manually after a crash

  • Live Versions: Live 10
  • Operating System: All

Live's file recovery process is usually triggered by an undo file in Live's preferences folder. In case that doesn't happen automatically, or you click "No" on the restore document dialog, then the relevant files needed to recover the set are moved in a folder named "Crash" located in Live's preferences folder. 

Those files/folders are:

  • Basefiles - A folder containing the crashed set and template set
  • Undo - A folder containing the Undo history
  • CrashRecoveryInfo.cfg and Crash.als - files which contain more information about the crashed set

To retrigger the file recovery process, please follow these instructions.

Important Information

  • File recovery must be done with the same Live version which created the undo file - this applies to the Live version number, as well as the bit version (32/64-bit) and the same OS platform (Windows, Mac)

Step 1: Go to the following location, which is normally a hidden folder (Here's how to access hidden folders):

  • Windows - Users\[Username]\AppData\Roaming\Ableton\Live x.x.x\Preferences\Crash
  • Mac - Users/[Username]/Library/Preferences/Ableton/Live x.x.x/Crash

Note: Live x.x.x refers to the version number in which the crash occurred. For example, if it occurred in Live 10.0.1, then you need to open the folder with that name.

Step 2: In the Crash folder, you should find files and folders with the date and time of the crash in their names:

  • "2017_12_12__16_02_35_BaseFiles" (this is a folder)
  • "2017_12_12__16_02_35_Crash.als"
  • "2017_12_12__16_02_35_CrashRecoveryInfo.cfg"
  • "2017_12_12__16_02_35_Undo" (this is a folder)

Screen_Shot_2017-12-12_at_16.44.48.png

Note: If you had more than one crash, there will be multiple files/folders, each named with the date of a crash. In this case only use the ones corresponding to the crash that you wish to recover.

Step 3: Rename them by removing the dates from their names, so that they read as follows: 

  • Basefiles
  • Undo
  • CrashRecoveryInfo.cfg  

Note: Crash.als can be left where it is and does not need to be renamed.

Screen_Shot_2017-12-12_at_17.29.07.png

Step 4: Drag those 3 files into the parent Preferences folder and replace their counterparts when prompted

Step 5: Now start Live. The file recovery process should be triggered again.

If the file recovery fails, please contact Ableton support and send us Live's latest Crash Report packs. Those packs normally contain the relevant files needed. We will then try to recover the work.

Note: Click here to read the instructions to recover a Live set manually in Live 9