"The license to use certain protected samples is missing"

  • Live Version: 9-10
  • Operating System: All

When trying to install or use certain Live Packs the following error message is shown:


This error is most likely occurring because the Pack hasn't been authorized yet. In order to resolve this, authorize Live from the Licenses/Maintenance tab in Live's Preferences:


If authorizing again doesn't fix the issue, you may be trying to use a pack created using a fuller featured version of Live - for instance if you are using Live Intro and trying to use a pack made in Suite or Standard. In this case you will not be able to use those packs properly unless you upgrade your license.