"The license to use certain protected samples is missing"

  • Live Version: 9-10
  • Operating System: All


There are three possible reasons for this error message.

1. If you've just installed a pack and are getting this error message, you need to re-authorize Live in order to activate the pack for use.

2. If you purchased the pack and re-authorizing Live doesn't help, please contact Support in order to investigate.

3. You may be trying to use a pack created using another version of Live - for instance if you are using Live Intro and trying to use a pack made in Suite or Standard. In this case you need to upgrade your license.