Push (standalone) logs

Logs from Push (standalone) provide information that can help troubleshoot various issues. A .zip package containing recent Push logs can be downloaded following the steps below.

First, connect your computer and Push to the same network via Wi-Fi or Ethernet.

If more than one Push has been connected to your network:
Next verify the ID of your Push (standalone). To find the ID, on Push go to Setup > Software > Authorize. The ID is shown inside the URL string starting with ‘Push’ and ending with .local, for example "Push-2" in the example http://push-2.local/authorize.

Before moving to the next step, select “Done.”

Next, go to Setup > Status and set Push to Standalone Mode. Then, follow these steps:

1. In your web browser, navigate to: http://push.local/logs. If you have only one Push connected to your network, proceed to step 3.
2. If you've had more than one Push connected to your network, replace “push” with the ID of your device (e.g. “push-1”, “push-2”, etc.) in the URL http://push.local/logs. For example: http://push-1.local/logs.
3. Push will display a 6-digit code. Enter the code in your web browser, then select “Collect Logs.”
   Note: Once you enter the 6-digit code on a web browser, you will not be prompted again for the code, and downloading should begin automatically. If you use a different web browser, revisit the URL (http://push.local/logs) and re-enter the code.
4. A .zip file named “Push Logs YYYY-MM-DD” will begin downloading, containing recent Push Logs. 
5. Submit the Push log along with a support request using our contact form.
   
   

Note: If you already have an open support request for the same issue, attach the latest Push log with your next reply, or use a file transfer service to provide a link to the Push log in the body of your email.