Live 11 Release FAQ

I bought Live 10 with a free upgrade to Live 11, when will I receive my Live 11 license?

Your Live 11 serial will be added to your account on release day. Licenses will be added throughout the entire day, so if you don't see it right away, check your account again later. 

How do I complete my pre-order of Live 11 Suite?

If you chose to pay with a credit card, the pre-order amount will automatically be charged on release day.

If you chose another payment method, you will receive an email with a payment link so you can complete the order on release day. 

Payment links will be sent throughout the day, so if you don’t receive one in the morning, check your email again later. You may want to check your spam folder as well.

All payment links will be active for 14 days, starting from the day the link was sent.

Once the payment is completed, you will receive a confirmation email and your Live 11 serial will be added to your account.

Licenses will be added throughout the day, so if you don't see it right away, check your account again later. 

What happens if my credit card doesn't go through for my pre-order?

If the automatic charge fails, you will receive an email with a payment link. You can then try again with the same credit card or choose to pay with another method or different card. The payment link will secure your pre-order price for 14 days, afterwards it will expire. The 14 day period begins on the day the link was sent. 

I purchased Live 10 during your campaign from a third party shop, how do I get my Live 11 license?

If you registered your Live 10 serial number before release day, your license will automatically be upgraded to Live 11 and you will see the updated serial in your account.

If you haven’t registered your Live 10 license yet, log in to your Ableton account to enter the serial. Your license will then be upgraded to Live 11. 

When will Live 11 Lite be released?

There isn't an exact release date for Lite 11 yet, but when more information is available, we will update our Live Lite product page