"Available Packs" missing or "Could not retrieve list"
- Live Versions: All
- Operating System: All
"Available Packs" is missing
You might encounter that the option Available Packs is not displayed despite being selected in Live's Preferences:
This might be happening in case your username contains other characters instead of English, for example Cyrillic characters such as
C: \ User \ Админ
C: \ User \ Admin \ ....
"Could not retrieve list"
If the Available Packs section in Live's browser displays the error Could not retrieve list, you need to re-authorize Live.
Here is how to solve this problem:
1. Open Live's Preferences.
2. Go to Licenses Maintenance.
3. Click Authorize at ableton.com.