"The folder cannot be created"/ "The file cannot be created"

  • Live Versions: All
  • Operating System: All

The error message appears while saving, recording or consolidating

Screen_Shot_2018-02-02_at_13.41.56.png

There are two possible reasons for this error message:

1. Folder permissions are set to read only

If the permissions on the required folders are set to read only, then you need to enable full read/write access. Here's how to enable full read/write access on folders.

2. Bitdefender is blocking Live from saving or creating files

If using an anti virus software like Bitdefender, Ableton Live needs to be added to the safe applications list in order to save files to certain folders. From their site:

"Those applications that try to change or delete protected files may be flagged as potentially unsafe and added to the Blocked applications’ list. If such an application is blocked and you are sure that its behavior is normal, you can allow it by following these instructions:

  1. Access Protection.
  2. In the SAFE FILES pane, click Application access.
  3. The apps that have requested to change files in your protected folders are listed here.
  4. Locate the application you are sure is safe and set the switch next to it to Allow."

The error message appears while Live is launchingScreen_Shot_2016-11-30_at_4.07.39_PM.png

If you're getting the error when Live is launching, then the preferences may have become corrupt. Reset Live to restore the default settings and paths.