30-day refund period for Push (EU and US only)
Ableton customers within the European Union and in the United States of America can return Push if ordered on Ableton.com. This right is granted for a thirty (30) day period, starting the day on which the customer received the device. Just contact our Support team if you want to return your Push.
This right applies irrespectively of whether or not the customer is a consumer or an entrepreneur and is in addition to any statutory right of withdrawal.
This right to return is not applicable to any product other than Push and applies only within the European Union and in the United States of America.
Ableton covers the goods' return shipping. The Push should be returned in new condition and include all original parts and packaging. The customer is liable for any depreciation in value of said Push as a result of usage outside of Push’s normal functionality (e.g. accidental damage and/or cosmetic flaws).
After examining the returned Push, Ableton will reimburse the customer for the original payments including the original shipping costs. For this refund we use the same payment method which the customer used for the initial transaction.