Troubleshooting installation problems on Windows

  • Live Versions: All
  • Operating System: Windows

Live's installer MSI file may not run, run correctly or will fail to complete installation if certain Windows services are not set up correctly. There are a few factors involved in the installation process on Windows. These tips will take you through the various steps involved in troubleshooting such problems. 

Note: it may not be necessary to complete every step, so test the installation after each step, by trying to launch the Live installer. 

Step 1: Re-Download:

  • Change web-browser (we recommend Chrome or Firefox), and login to your account
  • Re-download the latest setup file for your version of Live, from your account.
  • Once downloaded, use 7-zip to extract the files to a safe, known location

Step 2: Update:

Step 3: Verify that the Windows Installer service is running:

  • Click the "Start" menu, then type "services.msc" in the search box. 
  • Press the "Enter" button to open the Windows Services. 
  • Right-click the "Windows Installer" service, then select "Properties." The Startup Type box should be marked as "Manual" and not "Disabled."
  • Make the change, if necessary, then click the "OK" button.
  • Select the "Windows Installer" service from the same dialog box. Then click the "Start" option. The service should load without errors.

Step 4: Re-register the Windows Installer service:

  • Register the Windows Installer service again. Click the "Start" icon, then open the "Accessories" folder, and click "Command Prompt." 
  • Type "MSIExec /unregister" at the prompt. Then type "MSIExec /regserver." This will re-register the Windows Installer service.

Step 5: Further Troubleshooting:

  • If you experience some errors when performing Windows Updates, then you may need to run the Windows troubleshooting utility. You can find more information in the 'Solution' section in this article.
  • If you are still experiencing problems, there may a deeply rooted factor at play. 
  • You can try run a System File Check & Repair
  • As a last resort, you may need to repair your installation of Windows.