Live Packs are installed but not displaying in the Browser

  • Live Versions: All
  • Operating System: All

If you alternate between the latest version of Live and the Live Beta, one of the two versions might fail to detect recently installed content, even if both versions point to the same Packs folder.

Note: Avoid using special characters like: ? [ ] / \ = + < > ; : " , | *. in the name of the installation folder for Packs, as these can cause issues with Packs appearing in Live's Browser.

To fix this:

  • Open Preferences and click on the Library tab
  • Click the Browse button (Installation Folder for Packs)

Screen_Shot_2018-02-01_at_12.46.55.png

  • Point Live to any other directory on your hard disk
  • When asked if you wish to move over the currently installed content, click No

Screen_Shot_2018-02-01_at_12.48.09.png

  • Next, click Browse once more and point Live to the directory where the Packs are actually located
  • Restart Live

Please note that depending on how many Live Packs are installed, indexing the content might take a while. Live will still display the Packs in the browser, but it may not show any content in the Packs folders until they have been fully indexed.

While Live is indexing the content, a spinning wheel will appear to the right of the Places label in the Browser:

Screen_Shot_2018-02-01_at_12.53.27__2_.png 

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