Error: "This license belongs to another account."

  • Live Versions: 9-10
  • Operating System: All

When you purchase a new Pack, your Live license is updated to include the Pack serial number. However the Live program needs to be re-authorized to reflect these changes. 

If the program is not re-authorized, you may receive the message:

"This license belongs to another account. Please log in with that account or contact [email protected]".

License belongs to another account

To fix this, just re-authorize Live by following these steps:

  • Click OK on this dialogue window.
  • After the Pack is installed, Live will  ask you to re-authorize your License, via the Preferences. 

Authorize through the Preferences

  • Follow the steps to authorize your license once again. 

You can also find this option this by navigating to Live's Preferences > Licenses / Maintenence > Authorize at Ableton.com"

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