Error: "This license belongs to another account."

  • Live Versions: All
  • Operating System: All

You may receive this error when trying to install a newly purchased Live Pack. Live needs to be re-authorized after a Pack is purchased so that the new Pack serial gets included in your license details.

License belongs to another account

To fix this, you can re-authorize Live by following these steps:

  • Click OK on this dialog window.
  • After the Pack is installed, Live will  ask you to re-authorize your License, via the Preferences. 

Authorize through the Preferences

  • Follow the steps to authorize your license once again. 

You can also find this option this by navigating to Live's Preferences > Licenses / Maintenence > Authorize at ableton.com.