Error: "This license belongs to another account."

  • Live Versions: 9-10
  • Operating System: All

When you purchase a new Pack your Live license is updated to include the Pack serial number, however Live needs to be re-authorized to reflect these changes. 

If the program is not re-authorized, you may receive the message:

"This license belongs to another account. Please log in with that account or contact".

License belongs to another account

To fix this, just re-authorize Live by following these steps:

  • Click OK on this dialog window.
  • After the Pack is installed, Live will  ask you to re-authorize your License, via the Preferences. 

Authorize through the Preferences

  • Follow the steps to authorize your license once again. 

You can also find this option this by navigating to Live's Preferences > Licenses / Maintenence > Authorize at"