"This license belongs to another account."
- Live Versions: 9
- Operating System: All
After purchasing and installing a new Live Pack, you receive the message:
"This license belongs to another account. Please log in with that account or contact email@example.com".
License belongs to another account
When you purchase a new Live Pack, your Ableton Live license is updated to include the serial number for your new Pack. However the Live program needs to be re-authorized to reflect these changes.
- Click OK on this dialogue window.
- After the Pack is installed, Live will ask you to re-authorize your License, via the Preferences.
- Follow the steps to authorize your license once again.
You can also find this option this by navigating to:
- Live's Preferences → Licenses / Maintenence
- Click "Authorize at ableton.com"