Empty folders after Pack installation

  • Live Versions: 1 - 9
  • Operating System: ALL


A Pack has been installed but the Library shows empty folders where content is expected.


A Pack is installed but not authorized. The folders in Live's library appear empty because Live hides items that are not authorized.


  • Log-in to your Ableton user account.
  • Click in the license drop down chooser to open it.
  • Click “Add new product” at the bottom of the license list.
  • Enter the serial number received via email with the Pack purchase.
  • Click “Authorize” to activate the product on your machine.