Empty content folders after Pack installation

  • Live Versions: 9-10
  • Operating System: All

If a Pack has been installed but the Library shows empty folders where content is expected, it might be because a Pack is installed but not yet authorized. The folders in Live's library appear empty because Live hides items that are not authorized.

In order to solve this issue, you need to re-authorize Live from the Licenses/Maintenance tab in Live's Preferences:

Screen_Shot_2018-02-01_at_12.38.04__1_.png

Note that Live might need some time to scan all data included in the Pack and will therefore display the spinning wheel while the content is being indexed:

Screen_Shot_2018-02-01_at_12.53.27__2_.png