Missing serial number

We can try to find your Live or Push serial number with the following information:

If you purchased from our Ableton webshop:

  • Your full name and registered email address(es).
  • The invoice number or date and payment information (full name as printed on the credit card, PayPal email address).                                                                                 

If you purchased from any other store:

  • Your full name and registered email address(es).
  • A picture of the bottom of the box (showing the two barcodes) and a proof of purchase (e.g. receipt).

You can send us the information via our contact page

If you have Live installed you can find the serial number by going to Live > About Live (Mac) or Help > About Live (PC).