Retrieving a missing serial number

In order to help you retrieve the serial number of your product, you would need to contact us with the following information:

If you purchased from our Ableton webshop:

  1. Your full name and registered email address(es).
  2. The invoice number or date and payment information (full name as printed on the credit card, PayPal email address).                                                                                                                               

If you purchased from any other store:

  1. Your full name and registered email address(es).
  2. A picture of the bottom of the box (showing the two barcodes) and a proof of purchase (e.g. receipt).

Please note: depending on the case further information might be required.