Live Crashes on Windows Systems, when instantiating a Max Device

  • Live Versions: Live 9
  • Operating System: WIN

We are aware of an ongoing issue on Windows, occurring when Live and Max, together do not correctly allocate memory, and ultimately crash. 

It usually occurs when a Max device is inserted when memory is already tied up with an existing (large) Project. The exact circumstances are not yet completely determined and it can happen too with smaller Sets.

If you experience this problem on Windows, please make sure to update to the latest version of Max, as this problem has been addressed since Max version 7.0.4.

You can download the latest version from your User Account. 

If you wish to remain using Max 6, please kindly follow these steps to workaround the problem:

  1. Place a blank Max device into your Set before inserting a larger device. Inserting a small device (eg. Max MIDI Effect) device will open the Max/Live bridge, and save it from crashing when inserting a larger one (eg. Convolution Reverb). This means the Max/Live connection will already be established, and potentially avoid any crashes later when inserting a device when memory is limited. 
    In a lot of cases, users who use Max devices a lot have simply placed a blank Max MIDI Effect into their Template Set so it opens everytime. 
  2. Increase the audio buffer size. 512 or 1024 samples is recommended. 
  3. Make sure that the Max devices reside on the local drive and not an external drive. You can this by Collect All and Saving the Set to the C:/, or by Moving a Pack (right-click the Live Pack in the Browser and select Move Pack).
movpack.jpg

Move Pack

These steps are not meant as an absolute solution, but should help alleviate the crashes for the meantime.