"There was an error when closing the file" (Win)

  • Live Versions: Live 9
  • Operating System: Win

Symptom

Live Projects stored directly in a Dropbox folder can't be saved. Error message reads that this file couldn't be closed.

Dropbox_Save_cut.png

Reason

The instant Dropbox syncing prevents the correct saving (overwriting) of the Live Set (.als file).

Solution

Pausing the Dropbox syncing allows Live Sets to be overwritten in the Dropbox folder. Later, the syncing can be resumed and the changed files get properly uploaded.

Additional Information

This error appears on Windows computers only when saving (overwriting) an already existing Live Set (.als file). If you don't want to pause syncing but need instant uploading, e.g. when backing up critical projects, just use "Save As..." from the File menu and save your changes with a new file name, instead of overwriting the existing document.