Transferring a Push license to a new user
The seller should contact Support to transfer the Push serial number to the second-hand buyer.
We will need the following details from the seller upon contact:
- the Push serial number to be transferred
- the email address originally used to register the unit
- the buyer's full name
- the buyer's registered email address
- the buyer's country of residence
We also recommend including the original invoice or proof-of-purchase with the unit. This way, the new user will receive information about Push updates and be able to make a warranty claim, if the unit is still in warranty.
Ableton only issues a Live 9 Intro license or offers a discounted upgrade to Live 9 Standard/Suite (for existing Live owners) upon first registration of new Push units, so second-hand units are not eligible.
Any license included as part of the second-hand Push sale should be agreed privately between the two parties. If a Live license should be transferred, in addition to the Push serial number, it needs to be explicitly requested when the seller contacts Support.