Transferring a Push license to a new user
The seller should contact Support to transfer the Push serial number to the second-hand buyer.
We will need the following details from the seller upon contact:
- the Push serial number to be transferred
- the email address originally used to register the unit
- the buyer's full name
- the buyer's registered email address
- the buyer's country of residence
We also recommend including the original invoice or proof-of-purchase with the unit. This way, the new user will receive information about Push updates and be able to make a warranty claim, if the unit is still in warranty.
Ableton only issues a Live Intro license or offers a discounted upgrade to Live Standard/Suite (for existing Live owners) upon first registration of new Push units, so second-hand units are not eligible.
Any license included as part of the second-hand Push sale should be agreed privately between the two parties. If a Live license should be transferred, in addition to the Push serial number, it needs to be explicitly requested when the seller contacts Support.
Note that we can only process license transfer requests that we receive from the current holder of the serial (the seller).The request must come from the seller's registered email address and cannot be completed via our Telephone Support. If the buyer has no information about the seller, they can contact our Support Team and send us a proof of purchase or the serial number. We will then get in touch with the seller and ask for confirmation of the transfer.