Troubleshooting serial registration problems
When attempting to register a Live or Push serial, the error message "This serial is already registered" displays on the account page.
You may have previously registered the product using a different email address. Log out of the current user-account and log in to your old account. In case you have forgotten your password, you can reset it here.
If you bought the software or hardware second-hand, the previous owner must send us a license transfer request as outlined in this article.
If you continue having problems with the license, please contact our Support team and provide the serial number, along with any email addresses you may have used to register in the past.