Shipping FAQs

When will my order ship out?

Orders having a processing time of 1-2 business days. Once dispatched, an email will be sent containing the tracking number for the parcel.

Will I have to pay for customs fees?

Depending on the shipping destination, customs may apply. To see the full details, refer to this article

How can I track my order?

Once shipped, the tracking number will be emailed to you, and you can then look up the details on the related carrier's website. 

What are the standard delivery times?

Overall shipping times vary depending on location. For orders in the United States, orders are shipped from our warehouse in Tennessee; for orders in the EU and rest of world, they are dispatched from our German warehouse.