Troubleshooting Move Manager

If you experience issues while using Move Manager, follow the steps below addressing the specific problem. For instructions on how to open Move Manager, visit the Move manual. 

Can’t access Move Manager
Move doesn’t connect to Wi-Fi
Updating Move fails
Multiple Moves on the same network
Slow download speed via Move Manager
Downloading Move Sets from Move Manager

Can’t access Move Manager

If you experience issues accessing Move Manager over Wi-Fi, you can connect directly via USB-C cable. To do this: 

  1. Connect Move to your computer using the original USB-C cable.
  2. Set Move Wi-Fi to Off. To do this, press Shift  + Step 2  to open the Setup menu, then scroll to select Wi-Fi and toggle this Off.
  1. Open your web browser and enter the URL move.local/

Move doesn’t connect to Wi-Fi

If Move can’t connect to Wi-Fi or your network, first try turning Wi-Fi off and then on again on Move. Go to Move Setup (Shift + Step 2) → Wi-Fi and toggle this Off and On. If Move still can’t connect to the internet or network, visit the guide Troubleshooting Move network connections.

Updating Move fails

After updating Move over Wi-Fi, if Move Manager says the update failed, in some cases this error may be false. This could happen if Move auto-connected to a different Wi-Fi network, such as a phone hotspot, after it restarted. If you encounter this error, check that Move is connected to the same Wi-Fi network as the device that's trying to access Move Manager.

Multiple Moves on the same network

If you have multiple Move units on one network, Move will show a different address; for example: move-2.local/. Make sure to use the exact address for relevant Move unit. To find the device address, go to Move Setup (Shift + Step 2) → Move Manager.

Slow download speed via Move Manager

For the fastest connection to Move Manager, connect Move to your computer via USB-C ethernet cable. Make sure Wi-Fi is disabled on Move, as Move may attempt to connect via Wi-Fi even if USB-C ethernet is connected. To turn off Move’s Wi-Fi connection, go to Move Setup (Shift + Step 2) → Wi-Fi and toggle Wi-Fi to Off.

Downloading Move Sets from Move Manager

If Move Sets don't successfully download to your computer from Move Manager, they may be blocked by your web browser. Try using a different browser, such as Safari (macOS) or Edge (Windows) to reconnect to Move Manager.

If downloading is blocked in Google Chrome, follow these steps:

  1. Click the download icon next to the desired Set in Move Manager.
  2. A pop-up shows the names of files that have been soft-blocked by Chrome.
  3. Click anywhere outside the pop-up window to close it.
  4. Click on the download icon to the right of the search bar to re-open the pop-up.
  5. Click Keep next to each file name to allow the download.

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