Live 10 Suite Pre-Order FAQ

What is the pre-order offer all about?

Now that Live 10 is on the horizon, Live 9 Suite users can pre-order their copy of Live 10 Suite with a 20% discount. 

When will Live 10 be available?

Live 10 will be ready in the first quarter of 2018. We don’t have an exact date yet, so instead we recommend subscribing to our Newsletter to stay in the loop.

Do I need to pay up front?

No, you won't be charged until the software is released next year. If paying via credit card, you will be charged when Live 10 is available. For all other payment methods, we'll send you an email with payment instructions at release.

How do I sign up for the pre-order?

  • Log in to your account at
  • Go to the Live 10 shop page
  • Select ‘Pre-order Live 10’ from the upgrade options
  • Choose your payment method 
  • You will see a pre-order confirmation in your account    

Does the offer expire?

Yes, at release you will have 14 days to complete the payment. Check out this article to ensure you don’t miss our emails. After this time period, the 20% discount will no longer be applicable.

Can I cancel my pre-order?

Yes, you can cancel your pre-order at any time. Just contact Support to let us know.

If I don’t like Live 10, can I get a refund?

Yes, you can return your Live 10 order within 14 days of the release. 

Can I pre-order Live 10 Suite through a store?

No, the pre-order offer is only available at Live 10 will be for sale in stores after the release at the regular (non-discounted) price.

Can I buy a Push with my pre-order for Live 10?

Yes, if you buy Push with your pre-order, it will be shipped immediately. You won’t have to wait to get your Push.

I own Live 9 Standard. Can I pre-order Live 10 Standard?

The pre-order offer is only available to owners of Live 9 Suite, and you can only pre-order Live 10 Suite, not Standard. It’ll be possible to upgrade to Live 10 Standard at release at the regular discounted upgrade price.

Alternatively, if you upgrade from Live 9 Standard to Live 9 Suite during the Sellout campaign, you will automatically receive a free upgrade to Live 10 Suite at release.

For more details, check out our Live 9 discount campaign FAQ

This article is also available in German, Japanese, and French: 

Live 10 Vorbestellung FAQ
Live 10 プレオーダーよくあるご質問
Conditions de précommande pour Live 10