"The folder you're trying to use already exists. You can only install Live to a new folder" (Windows)

  • Live Versions: All
  • Operating System: Windows

When attempting to install Live, Windows presents the following error message:

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If the current version of Live is already installed, then the installation folder also already exists. This prevents Windows from creating that folder again if you're re-installing the same version of Live.

Solution

Uninstall the existing Live installation using these instructions. Then install a fresh version of Live once again.

In case uninstalling does not work, you can delete the existing folder from your computer before re-installing.

  1. Go to the Windows control panel and select "Folder Options" and then "View"
  2. Under hidden files and folders, select "Show hidden files and folder types"
  3. Now the C:/ProgramData folder should be visible and you can delete the Ableton folder manually
  4. Then install the new version of Live