Push 2 won't load beyond logo screen (Win)

  • Live Versions: Live 9.5 and later
  • Operating System: Windows 7, 8 and 10

After launching Live, if Push 2 won't load beyond the logo screen, either Windows may not be recognizing the Push 2, or if it is, something may be preventing the Push 2 Control Surface script from working properly. 

The first step is to confirm that Windows is recognizing Push 2:

  • Press "Start", open Control Panel-->Device Manager.
  • Make sure that Ableton Push 2 appears under both"Sound, Video and Game Controllers" and Push 2 Display appears under "Universal Serial Bus devices".
  • Note that these items will appear only if Live 9.5 (or higher) has been started once with Push 2 connected.

Push2_Display.JPG

What to do if Push 2 IS NOT recognised by Device Manager

If Push 2 is not recognised by Device Manager then the USB connection may be not working correctly. In order to test this:

      • Unplug the AC adapter from Push 2.
      • Connect it via USB directly to a USB port on the computer (not via a USB Hub).
      • Make sure the cable is properly inserted. Large USB cables won't fit through the port housing on the Push.
      • If necessary swap the port and/or the cable. The shorter the cable is, the better.
      • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

If the Push 2 is still not recognised, you could try to connect it to a different computer, which should reveal if the problem is specific to the computer or to the Push 2's USB port.

What to do if Push 2 IS recognised by Device Manager

If Push 2 is recognised by Device Manager but not loading past the logo screen, then something may be preventing the Push 2 Control Surface script from working properly.

The most common reasons that this could occur are:

Live, the OS and/or the Graphics Card are not up to date

      • Push requires at least Live 9.5 in order to work. Download the latest version from your User Account.
      • The OS should be updated with the very latest updates available.
      • The Push 2 display is rendered by the computer's graphics card. If the graphics card driver is not fully up to date, it may cause display issues or prevent the Push 2 display from working entirely.
      • Please see this article for detailed steps on how to identify and update your graphics card driver.

The Control Surface for Push 2 is misconfigured

While Push 2 is able to auto configure once Live started, manually changing the MIDI preferences settings might cause the device not to initialize properly anymore. Open Live's Preferences to the Link/MIDI panel:

      • Make sure only one instance of Push 2 is selected in the Control Surface menu. If there are any extra Control surface instances for Push, set the Control surface menu to "None" for the extra instances.
      • Make sure that Push 2 Control Surface is setup using the Push 2 Live port. Using the User port (Port 2 on Windows) will prevent the Control Surface from working properly.
      • If in doubt, reset all the Control Surfaces menus to “None”: Then, turn Push 2 off and on again and wait for the device to auto configure.

Correct configuration for the Push 2 control surface is shown here:

Screen_Shot_2018-02-01_at_14.27.17.png

The USB connection is not working properly

In order to test whether the USB connection is working:

      • Unplug the AC adapter from Push 2.
      • Connect it via USB directly to a USB port on the computer (not via a USB Hub).
      • Make sure the cable is properly inserted. Certain USB cables won't fit through the port housing on the Push.
      • If necessary swap the port and/or the cable. The shorter the cable is, the better.
      • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

USB Power port saving may need to be turned off

See our dedicated article with instructions: Push 2 display issue due to USB power port saving.

Further Troubleshooting

Please see the dedicated articles for the following specific issues: