Push 2 won't load beyond logo screen (Win)

  • Live Versions: Live 9.5 and later
  • Operating System: Windows 7, 8 and 10

After launching Live, if Push 2 won't load beyond the logo screen, either Windows may not be recognizing the Push 2, or if it is, something may be preventing the Push 2 Control Surface script from working properly. 

The first step is to confirm that Windows is recognizing Push 2:

  • Press "Start", open Control Panel-->Device Manager.
  • Make sure that Ableton Push 2 appears under both "Sound, Video and Game Controllers" and Push 2 Display appears under "Universal Serial Bus devices".
  • Note that these items will appear only if Live 9.5 (or higher) has been started once with Push 2 connected.

The Device Manager should list Push 2 under the USB devices in use.

What to do if Push 2 IS NOT recognised by Device Manager

If Push 2 is not recognised by Device Manager then the USB connection may be not working correctly. In order to test this:

      • Unplug the AC adapter from Push 2.
      • Connect it via USB directly to a USB port on the computer (not via a USB Hub).
      • Make sure the cable is properly inserted. Large USB cables won't fit through the port housing on the Push.
      • If necessary swap the port and/or the cable. The shorter the cable is, the better.
      • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

If the Push 2 is still not recognised, you could try to connect it to a different computer, which should reveal if the problem is specific to the computer or to the Push 2's USB port.

What to do if Push 2 IS recognised by Device Manager

If Push 2 is recognised by Device Manager but not loading past the logo screen, then something may be preventing the Push 2 Control Surface script from working properly.

The most common reasons that this could occur are:

Live, the OS and/or the Graphics Card are not up to date

      • Push requires at least Live 9.5 in order to work. Download the latest version from your User Account.
      • The OS should be updated with the very latest updates available.
      • The Push 2 display is rendered by the computer's graphics card. If the graphics card driver is not fully up to date, it may cause display issues or prevent the Push 2 display from working entirely.
      • Please see this article for detailed steps on how to identify and update your graphics card driver.

The Control Surface for Push 2 is misconfigured

While Push 2 is able to auto configure once Live started, manually changing the MIDI preferences settings might cause the device not to initialize properly anymore. Open Live's Preferences to the Link/MIDI panel:

      • Make sure only one instance of Push 2 is selected in the Control Surface menu. If there are any extra Control surface instances for Push, set the Control surface menu to "None" for the extra instances.
      • Make sure that Push 2 Control Surface is setup using the Push 2 Live port. Using the User port (Port 2 on Windows) will prevent the Control Surface from working properly.
      • If in doubt, reset all the Control Surfaces menus to “None”: Then, turn Push 2 off and on again and wait for the device to auto configure.

Correct configuration for the Push 2 control surface is shown here:

The USB connection is not working properly

In order to test whether the USB connection is working:

      • Unplug the AC adapter from Push 2.
      • Connect it via USB directly to a USB port on the computer (not via a USB Hub).
      • Make sure the cable is properly inserted. Certain USB cables won't fit through the port housing on the Push.
      • If necessary swap the port and/or the cable. The shorter the cable is, the better.
      • If Push 2 powers up without the AC adapter, it is safe to assume that the USB data transmission is also working.

Further troubleshooting articles can be found on this link.