Live 12 Pre-Order FAQ

What is the Live 12 pre-order offer?
Ableton Live 11 Intro, Standard, and Suite owners can pre-order the equivalent edition of Live 12 with a 20% discount. 

For info about discounts on Ableton Live 11 licenses and upgrades, visit the Discount Campaign FAQ.

How do I sign up for the Live 12 pre-order?

• Log in to your Ableton account and go to the Live webshop.
• Select Pre-order Live 12 from the available upgrade options.
• Choose a payment method and follow the checkout process.

You'll then see a pre-order confirmation in your account.

When will Live 12 be available?
Ableton Live 12 will be released in early 2024.

Do I need to pay at the time of pre-order?
If you enter your credit card information, your card will not be authorized or charged at the time of placing the pre-order. Shortly before the Live 12 release in early 2024, you’ll be notified via the email address registered to your Ableton account that your card is being charged. When you receive this reminder, please make sure there are sufficient funds in the account you've provided.

Can I pre-order Live 12 through a store?
The pre-order offer is only available at Ableton.com, not in stores. 

Can I order Push along with my pre-order for Live 12?
You can purchase Push and pre-order Live 12 at the same time. Your Push will be shipped immediately, or as soon as units are available.

Are there educational discounts for pre-orders?
Educational discounts can’t be combined with pre-order or upgrade pricing.

I own Live 11 Intro or Standard, not Suite. Can I still pre-order Live 12?
Live 11 Intro users can pre-order Live 12 Intro, Live 11 Standard users can pre-order Live 12 Standard, and Live 11 Suite users can pre-order Live 12 Suite.

If you own Live 11 Intro or Standard (including EDU licenses) and you purchase an upgrade to Live 11 Standard or Suite edition during the discount campaign, you’ll automatically receive a license for the equivalent edition of Live 12 when it's released in early 2024.

For more info about discounts on Live 11 licenses and upgrades, visit the Discount Campaign FAQ.

How will I get my Live 12 license?
When Live 12 is released, your Live 12 license will be registered automatically, and you’ll be able to download the application from your Ableton account. Due to a high volume of requests on the date of release, please allow some time for the download to be visible in your account. Thank you for your patience!

What are the minimum system requirements for Live 12?

• Windows 10 (version 22H2) or Windows 11 (version 22H2 or higher)
  5th generation Intel® Core™ i5 processor or AMD Ryzen processor
  8 GB RAM
  1366x768 display resolution
• macOS 11 Big Sur or higher
  Intel® Core™ i5 processor or Apple Silicon
  8 GB RAM
  1280x800 display resolution

Does the offer expire?
The offer ends once Live 12 is released. If you pre-ordered Live 12, the payment link will secure your price for 14 days, after which it will expire.

Can I cancel my pre-order?
Pre-order customers will be charged for Live 12 (for credit card pre-orders) or be sent a payment link (for other payment methods) the day before Live 12 is released. Until payment is processed, you can cancel your pre-order at any time without being charged. To cancel, contact Support via the Support contact form. 

What is the refund policy for the Live 12 pre-order?
Once your payment has been processed and/or once Live 12 has been successfully authorized on your computer, the standard Ableton refund policy applies to your purchase of Live 12.